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Arc Degree Not Registering

If the Arc degree is not registering or being announced on your Dr Dish Arc1 machine, here is a step by step troubleshooting guide to help you resolve the issue!

Step 1: Power & Cable Reset
  1. Check the Radar Cable connection:  Ensure the J3 connector on the power board is fully connected.
    1. When looking into the machine from the top, the J3 connection is the top socket, closest to the back of the machine.
    2. If you are unable to see if from the top down view, you may need to remove the shroud. With the shroud removed, it is the top-left socket. Refer to the image below as a reference.J3 RadarCablePlacement
  2. Power cycle: Unplug the machine completely from the wall.
  3. Wait: Leave it unplugged for one full minute.
  4. Restart: Plug it back in, power it on, and try using it again.
Step 2: Run a Manual Arc Test

If the power cycle doesn't resolve the issue, you will need to test the Arc sensor manually.

⚠️ CRITICAL STEP: You must remove a ball from the lower feeder BEFORE starting the test in the software. If you initiate the test first and then grab the ball, the test will fail on the first attempt.

  1. Prepare: Take a ball out of the top of the lower feeder FIRST.
  2. Navigate to Diagnostics: On the tablet screen, go to More > Support > Diagnostics > Diagnostic Tests > Manual Arc Test.
  3. Take a Shot: Go ahead and take a shot.
  4. Listen for Confirmation: If the sensor is working, the arc should be detected and reported to you audibly (the machine will make a sound or voice announcement).

Step 3: Issues Persists
If the issue is still present we will need you to verify and provide your Support+ representative with the following information. 

  1. Radar Firmware Version - This process has several settings selections needed to populate the Radar modules firmware.
    1. More > Support > Diagnostic > Visiontech Sensor > Sensor (press "Test" button) > Button will change to "Connecting" then to "Stop".
    2. Once it says Stop the packets are flowing > Select Data Packet Logs at the bottom > This opens a new screen > The Firmware Version listed on this page is the Radar Board Firmware, please take note of this number.
  2. Machine Software, Firmware, and Satellite Versions: These can be found at the following menu location: More > About.

If you were unable to resolve your issue through the troubleshooting process we’d love to assist you further! If you are already working with a representative please reply to them with the results of the troubleshooting. If you are not please start a support ticket here or you can call the Support+ Team at 612-412-4410! Remember to have noted any steps did not meet the correct results and have those handy for the phone call or add them to the ticket!