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Tablet replacement on CT+, Rebel+, All-Star+ and  FCLTY models

Below you will find a step-by-step guide on replacing the Tablet on your Dr. Dish CT+, Rebel+, All-Star+ and FCLTY models

Required Tools 

  • 4mm hex wrench - Only for the CT+model

Video Guide

 

Written Instructions

1. Power Down and Disconnect

  • Turn off the machine using the rocker switch located on the back.

  • Unplug the main power cord from the wall outlet to ensure the system is fully powered down.

  • Unplug the cables from the back of the tablet:

    • Audio Cord: Located on the right side (black socket).

    • Power Cord: Located in the middle, next to the Ethernet port.

2. Remove the Old Tablet

  • Locate the four bolts/screws on the back of the tablet mounting plate.

  • Tip: Loosen three of the four bolts first, leaving one top bolt for last. This prevents the tablet from falling unexpectedly.

  • While supporting the tablet with one hand, remove the final bolt and carefully lift the tablet away from the mounting arm.

3. Install the New Tablet

  • Position the new tablet against the mounting plate. You can rest it against your shoulder for stability while lining up the holes.

  • Insert the first bolt through the mounting plate and into the tablet.

    • Important Hardware Order: Ensure the hardware is installed in this specific order: Bolt Head → Lock Washer → Flat Washer.
  • Hand-tighten the first few threads to secure it, then insert the remaining three bolts.

4. Tighten and Secure

  • Use the 4mm Allen wrench (or your fingers for thumb screws) to tighten all four bolts.

  • Caution: The bolts should be snug, but do not over-tighten, as you may strip the threaded inserts inside the tablet.

5. Reconnect and Test

  • Plug the audio cord back into the black socket on the right.

  • Plug the power cord back into the center port.

  • Plug the machine back into the wall outlet and turn on the rocker switch on the back.

  • The front of the machine should show a flashing blue LED, and the tablet will begin its loading sequence.

 

If you encounter any issues with the replacement process we’d love to assist you further! If you are already working with a representative please reply to them indicating the step you are getting stuck on. If you are not please start a support ticket here or you can call the Support+ Team at 612-412-4410!