After troubleshooting the battery, if your AirCat is still not powering on properly. Here is a step by step troubleshooting guide to help resolve the issue.
If your machine is having power issues, battery troubleshooting is always the first step. The guide on that process is here!
1. Check the power cord:
a. Remove the power cord and check for discoloration or a slipped wire. After completing all of the troubleshooting if you are still having power issues. Then contact us and let us know about the discoloration on your power cord.
b. Reconnect the power cord. There is an audible clicking noise when plugged in correctly.
(The power cord is connected to the underside of the machine as seen in the picture below)
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2. Check the keylock position
If the keylock is facing the 11 o'clock position, the AirCat is ON. If the keylock is facing the 1 o'clock is OFF and the AirCat will NOT power on. You can tell the position of the lock by the direction of the line In the picture below the keylock is facing the 11 o'clock position and is ON.
- If you do not have a key, you are able to purchase a replacement key through us, or contact us for info on how to bypass your keylock.
3. Check the inline fuse
1. Identify if your machine has the side access panel.
a. If your machine has the side access panel shown Below, you are able to take off the 6 screws to access the wires inside the machine.
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b. If your machine does not have an access panel, you will need to follow the video below so we can access the inline fuse.
(IMPORTANT: You will NOT need to remove or disconnect any of the cables that are connected to the console)
After removing the access panel, locate the inline fuse in the picture below. Then check the fuse for damage or burn marks.
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If you were unable to resolve the issue with the above steps please reach out to our Support+ Team. To get connected with them start a service ticket here or you can call the team at 612-412-4410. They will need the Serial number of your machine, the shipping address, and the results of the troubleshooting. With that, they will be able to provide further assistance.