Console troubleshooting on Dr. Dish Pro, Rebel, or All-Star models

If the Console on your Dr. Dish Pro, Rebel, or All-Star model isn't working as expected here is a brief troubleshooting guide to help you identify and resolve the issue.

Buttons Not Responding

1. Green Ribbon Cable - If any of the buttons on your console are not responding, the Green Ribbon Cable should be inspected for any creases, pinches, or other apparent damage. If you do notice any creases you can attempt to flatten the cable. If the issue persists or the damage is more severe the console itself will likely need to be replaced. In order to do this you will need to partially remove the console from the machine a video guide is below.
   
   

If the Console is not powering on after holding the power button for a few seconds please see the Power Troubleshooting article

If you were unable to resolve your issue through the troubleshooting process we’d love to assist you further! If you are already working with a representative please reply to them with the results of the troubleshooting. If you are not please start a support ticket here or you can call the Support+ Team at 612-412-4410!  Remember to have noted any steps did not meet the correct results and have those handy for the phone call or add them to the ticket!