Troubleshooting
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      1. Support Center
      2. Something's Not Working
      3. Troubleshooting

      My machine isn't rotating

      If your machine is having trouble rotating, try these troubleshooting steps to solve the issue

      Even the best machines need a little tune-up every now and then. If you notice your machine isn't rotating as it should, don't panic! Try recalibrating it first before reaching out to our service department. We've got easy-to-follow instructions for each of our machines listed below:

      Home Dish 

      Home Dish Rotation Calibration

      All Star +, Rebel +, and FCTLY

       Rebel and All Star Plus Calibration 

      CT

      CT Calibration

      CT+

      CT+ Calibration

      Rebel and All-Star

      Try calibrating and see if it moves:
      If the machine doesn't move while trying to calibrate, but still says 'calibrating' on your console that means that your rotation breaker is tripped:
       

      If you are still experiencing issues with your machine rotation, please contact our service department, and we will be happy to help. Attaching pictures or videos of what you are experiencing will help us help you faster.