Rotation troubleshooting for Dr. Dish Rebel+, All-Star+, CT+, CT, Home, and FCLTY models

If your Dr. Dish Home, Rebel+, All-Star+, CT+, CT, or FCLTY model isn't rotating properly here is a step by step troubleshooting guide, by model, to help you identify and resolve the issue.

If your rotation is working but it's not quite in the right position calibration is always the first step. The guide on that process is here!

If you still have any rotation position issues, or if the machine isn't rotating, please follow the troubleshooting steps below. If any steps do not meet the correct results, please notate what that step was and what your result was. Then continue down the article for your model. If a service ticket is needed please include your testing results and the serial number of your machine!

Dr. Dish Home, CT+, Rebel+, All-Star+, or FCLTY

1. Verify that the machine exhibits smooth Drag baseline to baseline. - Drag is the winding noise that the machine makes when it is moved side to side. The noise is the internal gears moving inside of the motor casing. You can check the Drag by moving the machine side to side with the machine OFF. If at any point you feel increased resistance do not force the machine to rotate as this can cause further damage. Please see the video guide below.
   

   1. Video Guide on Verifying Smooth Drag.

      1. Does the machine have consistent Drag from baseline to baseline, does it swing freely with no winding noise, or does it get stuck at any point?
      2. Does it get harder moving one direction vs. the other? This is more likely if the last 4 digits of you have a Dr. Dish Home with a Serial Number with the last 4 digits lower than 2742. 
2. If your machine passes the Drag test, the next component we will want to check is the Potentiometer. -  The Potentiometer, commonly abbreviated to POT, is how the machine knows where to rotate. It is essentially the brains of the rotation motor. 
   
   1. To verify your POT is working as it should we need to ensure the value it has set as it's 'Center' is accurate. - In the Dr. Dish Player App or on your machine's tablet, with your machine powered on and positioned as if you were shooting a free-throw, navigate to the following menu location. More > Support > Troubleshooting > Calibration > Values. 
      1. If the Potentiometer value is reading as 'OFF' please check the connection on the Power Board. In order to do this you will need to remove the left Shroud from the machine, a guide is linked here. This connection will be labeled P18, please unplug and reconnect the connection until it clicks in place, and check the Potentiometer value again. If it still reads as 'OFF' let us know.
      2. If the Potentiometer value is not reading between 400-600 the POT will need to be manually adjusted. To manually adjust the POT please reference the video guide below. 
         1. Manually Adjusting POT Video Guide - In order to do this you will need to remove the right Shroud from the machine, a guide is linked here. Please note the settings menu locations referenced in the video have been updated. The current location is More > Support > Troubleshooting > Calibration > Values.
      3. If the Potentiometer value is reading between 400-600 the machine should be re-calibrated. Please see our Calibration article on how to complete this process. 
3. Verifying Rotation Motor Function. - Next we will want to verify that the Rotation Motor is able to receive and execute the most basic commands. 
   1. To verify that the Rotation Motor is still functioning. - In the Dr. Dish Player App or on your machine's tablet, with your machine powered on, navigate to the following Menu location. More > Support > Troubleshooting > Diagnostics > Machine Commands. Under the Rotation System please select 'Rotate Clockwise', then 'Rotate Counterclockwise'.
      1. If the machine does not rotate. - Please ensure the P12 connection, which provides power to the Rotation Motor, is properly connected to your Power Board. In order to do this you will need to remove the left Shroud from the machine, and you can see the P12 connection on the Power Board here. Please reseat this connection and repeat Step a. 
         1. If after reseating the P12 connection there is still no rotation. - We will need to check the Fuse for the rotation motor. The fuse box is secured to the Rotation Motor with a Zip Tie as seen in the image below. You will need to cut this Zip Tie, open the housing and remove the fuse. 
            
            
            

            Refer to the images below for a comparison between a good fuse and one that requires replacement. The component to focus on is the Fuse Element—the thin, metallic strip encased in the translucent plastic housing. This strip is designed to break if the fuse blows due to an electrical overload.

            To identify a damaged fuse, look closely at the Fuse Element through the plastic casing. In a functioning fuse, the metal strip will be intact and continuous. A blown or damaged fuse will typically show one or more of the following signs:

            • The metal strip appears broken or melted.

            • There may be visible scorching, discoloration, or a dark residue inside the casing.

            • The plastic housing might appear cloudy, burned, or distorted from heat.

            If any of these signs are present, the fuse is no longer functional and should be replaced with a 5 amp mini blade fuse. These are commonly available at most auto parts stores.

            
            Good Fuse
            
            Damaged Fuse
            
      2. If the machine does rotate. - Please select 'Rotate to Right Baseline', the machine should smoothly rotate to the Right Baseline. Then 'Rotate the Left Baseline', again allow the command to complete. And finally 'Rotate to Center', the machine should now rotate back to the center position as if being used to shoot a Free Throw. If the machine is able to execute these commands properly the Rotation system of your machine is likely not the issue.
   2. Video Guide on Verifying Rotation Motor Function. - Please note the settings menu locations referenced in the video have been updated. The current location is More > Support > Troubleshooting > Diagnostics > Machine Commands.
       

Dr. Dish CT

1. Verify that the machine exhibits smooth Drag baseline to baseline. - Drag is the winding noise that the machine makes when it is moved side to side. The noise is the internal gears moving inside of the motor casing. You can check the Drag by moving the machine side to side with the machine OFF. If at any point you feel increased resistance do not force the machine to rotate as this can cause further damage. Please see the video guide below.
   

   1. Video Guide on Verifying Smooth Drag.

      1. Does the machine have consistent Drag from baseline to baseline, does it swing freely with no winding noise, or does it get stuck at any point?
2. If your machine passes the Drag test, the next component we will want to check is the Potentiometer. -  The Potentiometer, commonly abbreviated to POT, is how the machine knows where to rotate. It is essentially the brains of the rotation motor. 
   
   1. Verifying POT Values Video Guide -  Follow the steps in the video to make sure your POT values are all in the GREEN range. If you see a RED value on your center or baseline values we need to check your POTENTIOMETER value when the machine is facing straight forward as if you were shooting a free-throw. 
      
      
      1. If your POT value is between 450-550 please Calibrate your machine.
      2. If your POT value is not between 450-550 you will need to Manually Calibrate the Potentiometer.
         1. Manually Adjusting POT Video Guide - In order to do this you will need to remove the shroud from the machine, a guide is linked here.
3. Verifying Rotation Motor Function. - Next we will want to verify that the Rotation Motor is able to receive and execute the most basic commands. On the tablet please navigate to the following menu location, Settings(Gear Icon) > System Status > Diagnostics. Please select 'Rotate Clockwise', then 'Rotate Counterclockwise'.
   
   1. If the machine does not rotate. - Please ensure the P12 connection which provides power to the Rotation Motor is properly connected to your Power Board. In order to do this you will need to remove the left Shroud from the machine, a guide is linked here. Please reseat this connection and repeat the previous test. 
      1. If after reseating the P12 connection there is still no rotation. - We will need to check the Fuse for the rotation motor. The fuse box is secured to the Rotation Motor with a Zip Tie as seen in the image below. You will need to cut this Zip Tie, open the housing and remove the fuse. 
         
         

         Refer to the images below for a comparison between a good fuse and one that requires replacement. The component to focus on is the Fuse Element—the thin, metallic strip encased in the translucent plastic housing. This strip is designed to break if the fuse blows due to an electrical overload.

         To identify a damaged fuse, look closely at the Fuse Element through the plastic casing. In a functioning fuse, the metal strip will be intact and continuous. A blown or damaged fuse will typically show one or more of the following signs:

         • The metal strip appears broken or melted.

         • There may be visible scorching, discoloration, or a dark residue inside the casing.

         • The plastic housing might appear cloudy, burned, or distorted from heat.

         If any of these signs are present, the fuse is no longer functional and should be replaced with a 5 amp mini blade fuse. These are commonly available at most auto parts stores.

         
         Good Fuse
         
         Damaged Fuse
         
         
         
         
   2. If the machine does rotate. - Please select 'Rotate to Right Baseline', the machine should smoothly rotate to the Right Baseline. Then 'Rotate the Left Baseline', again allow the command to complete. And finally 'Rotate to Center', the machine should now rotate back to the center position as if being used to shoot a Free Throw. If the machine is able to execute these commands properly the Rotation system of your machine is likely not the issue.
      
      
   3. Video Guide on Verifying Rotation Motor Function.

If you were unable to resolve your issue through the troubleshooting process we’d love to assist you further! If you are already working with a representative please reply to them with the results of the troubleshooting. If you are not please start a support ticket here or you can call the Support+ Team at 612-412-4410!  Remember to have noted any steps did not meet the correct results and have those handy for the phone call or add them to the ticket!