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SUPPORT &
CUSTOMER SERVICE

EMAIL SUPPORT

EMAIL OUR CUSTOMER SUPPORT TEAM AND GET PERSONAL HELP FOR ALL OF YOUR PRODUCT RELATED QUESTIONS

WE'RE IN THE OFFICE MON-FRI, 7AM - 4PM CST

INFO@DRDISHBASKETBALL.COM

PHONE SUPPORT

CALL OUR CUSTOMER SUPPORT TEAM AND GET PERSONAL HELP FOR ALL OF YOUR PRODUCT RELATED QUESTIONS

WE'RE IN THE OFFICE MON-FRI, 7AM - 4PM CST

1-888-887-7453

Product Manuals

Getting Started and More

CURRENT MANUALS

RETIRED OR PAST MODELS

FAQs

Popular Questions and Answers

SHIPPING & RETURNS

SHIPPING, PAYMENTS & RETURNS

SHIPPING

PLEASE INSPECT YOUR NEW PRODUCT IMMEDIATELY UPON ARRIVAL. IF THERE ARE CONCERNS WITH THE SHIPPING BOX OR MATERIALS, OR IF YOU HAVE ANY OTHER CONCERNS REGARDING YOUR SHIPMENT, PLEASE EMAIL US AT INFO@DRDISHBASKETBALL.COM WITHIN 24 HOURS. WE ARE NOT RESPONSIBLE FOR LATE DELIVERIES DUE TO INCORRECT ADDRESSES, WEATHER OR EVENTS BEYOND OUR CONTROL. AIRBORNE ATHLETICS HIRES A THIRD-PARTY FOR DELIVERY. GUARANTEED DELIVERIES ARE OPTIONAL FOR AN ADDITIONAL FEE. IF PRODUCTS ARE SENT BACK TO AIRBORNE ATHLETICS AS A RESULT OF AN INCORRECT ADDRESS PROVIDED BY THE CUSTOMER, THE CUSTOMER WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS RELATED TO THE RETURN AND RESHIPMENT.

PAYMENT TYPES

WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, CHECK, OR SCHOOL PURCHASE ORDERS FOR PAYMENT.  YOUR credit CARD WILL BE CHARGED PRIOR TO SHIPPING.

We also accept PAYPAL and WIRE TRANSFERS at an additional fee to the customer.  ALL TRANSACTIONS ARE IN U.S. DOLLARS.

ORDER PLACEMENT

OUR NORMAL BUSINESS HOURS ARE MON-FRI, 7:00AM - 4:00PM CST. Dr. Dish Ships out in 1-2 business days (after payment is received) for standard orders, and 3-5 business days for special orders with accessories.  standard transit time to the continental united states is 3-7 business day. SATURDAY AND SUNDAY ARE NON-OPERATING BUSINESS DAYS.

RETURN POLICY

IF YOU ARE DISSATISFIED WITH YOUR ORDER FOR ANY REASON, YOU CAN RETURN YOUR ITEMS WITHIN 30 DAYS FOR A PROMPT REFUND. REFUNDS WILL BE CREDITED IN THE SAME FORM AS THE ORIGINAL PAYMENT TYPE. THE ORIGINAL SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE AND A 15% RESTOCKING FEE MAY BE CHARGED.