Popular Questions and Answers
DO YOU HAVE PAYMENT PLAN OPTIONS?
Yes, Interest-Free options available for schools include:
We also provide a layaway payment option with a (non-refundable) $500 down payment.
Any questions on our payment options, please contact us directly at 888-887-7453 or firstname.lastname@example.org.
WHAT IS THE INITIAL SET UP TIME FOR A DR. DISH?
Each Dr. Dish model is delivered in packaging that is about the size of a small refrigerator with instructions on how to unbox and set up. From receipt, in most cases, you can start shooting in as little as 10 minutes.
HOW LONG DOES SHIPPING TAKE?
At Dr. Dish, we aim to ship out in 1-2 business days after payment is received, and standard shipping times are between 3 – 5 business days based on product availability. Lead times vary.
WHAT’S YOUR GUARANTEE IF I’M NOT PLEASED WITH IT?
We’re confident you’ll love your Dr. Dish! If you don’t feel the product performs as advertised, our 30 day money back guarantee is available. This guarantee does not include shipping charges and a re-stocking fee may be applied. Sorry, this does not apply to use outside of intended purposes.
WHAT IS THE WARRANTY FOR THE DR. DISH?
At Dr. Dish Basketball, we proudly offer a 5 year full-parts warranty on all of our units (New, Used or Demo); 30 Day Money Back Guarantee; and we will match any competitor's pricing for like-models. See Full Warranty Details
I DON’T KNOW MY PASSWORD
No problem! If you forgot your password or you have customized the password and have forgotten it, call us at (888-887-7453) and once ownership is verified, we will walk you through how to reset the password.
ARE THERE SPECIFIC BALL SIZES THAT WORK WITH THE DR. DISH?
All Dr. Dish models are able to use womens’ and/or mens’ sized basketballs.
WHAT TYPE OF DEVICE DO I NEED TO CONNECT TO THE DR. DISH APP AND TRAINING MANAGEMENT SYSTEM?
The Dr. Dish Pro and All-Star SMART models connect to devices via Bluetooth smart 4.0 Technology. We offer an app for iOS (Apple) products and Samsung products. iOS models that connect: iPhone 4s, 5c, 5s, 6, 6 Plus. iPad Air (all generations), Mini (3rd and 4th generations), and iPod Touch.
CAN THE DR. DISH BE USED OUTDOORS?
Dr. Dish can be used indoors or outdoors! To keep your Dr. Dish free from dust and other elements, Dr. Dish offers an optional accessory cover. The Dr. Dish Cover helps to limit exposure to dust, liquid and abuse, but will not prevent from water damage. The Dr. Dish must be stored indoors.
To view more optional add-ons for your Dr. Dish, please visit our ACCESSORIES PAGE.
SHIPPING, PAYMENTS & RETURNS
PLEASE INSPECT YOUR NEW PRODUCT IMMEDIATELY UPON ARRIVAL. IF THERE ARE CONCERNS WITH THE SHIPPING BOX OR MATERIALS, OR IF YOU HAVE ANY OTHER CONCERNS REGARDING YOUR SHIPMENT, PLEASE EMAIL US AT INFO@DRDISHBASKETBALL.COM WITHIN 24 HOURS. WE ARE NOT RESPONSIBLE FOR LATE DELIVERIES DUE TO INCORRECT ADDRESSES, WEATHER OR EVENTS BEYOND OUR CONTROL. AIRBORNE ATHLETICS HIRES A THIRD-PARTY FOR DELIVERY. GUARANTEED DELIVERIES ARE OPTIONAL FOR AN ADDITIONAL FEE. IF PRODUCTS ARE SENT BACK TO AIRBORNE ATHLETICS AS A RESULT OF AN INCORRECT ADDRESS PROVIDED BY THE CUSTOMER, THE CUSTOMER WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS RELATED TO THE RETURN AND RESHIPMENT.
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, CHECK, OR SCHOOL PURCHASE ORDERS FOR PAYMENT. YOUR credit CARD WILL BE CHARGED PRIOR TO SHIPPING.
We also accept PAYPAL and WIRE TRANSFERS at an additional fee to the customer. ALL TRANSACTIONS ARE IN U.S. DOLLARS.
OUR NORMAL BUSINESS HOURS ARE MON-FRI, 7:00AM - 4:00PM CST. Dr. Dish Ships out in 1-2 business days (after payment is received) for standard orders, and 3-5 business days for special orders with accessories. standard transit time to the continental united states is 3-7 business day. SATURDAY AND SUNDAY ARE NON-OPERATING BUSINESS DAYS.
IF YOU ARE DISSATISFIED WITH YOUR ORDER FOR ANY REASON, YOU CAN RETURN YOUR ITEMS WITHIN 30 DAYS FOR A PROMPT REFUND. REFUNDS WILL BE CREDITED IN THE SAME FORM AS THE ORIGINAL PAYMENT TYPE. THE ORIGINAL SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE AND A 15% RESTOCKING FEE MAY BE CHARGED.